#Checking for ccleaner malware update#

Which internet browser do you primarily use?.

Which malware/antivirus applications did you have active?.If known, what is your operating system architecture?.

#Checking for ccleaner malware update#

If Windows 10, did you update from an older version?.

Which version of Windows were you running?.

Did you use any of the Custom Installation Options in the CCleaner installer?.

At the time you installed CCleaner, had you restarted your computer in the past 30 minutes?.

Which version of CCleaner were you installing?.

Together, I'm confident we can get to the bottom of this. We want this fixed just as much as you do. If you have encountered this issue in the installer of CCleaner v5.39 or later, it would be of huge help if you could respond to the following questions so we can identify some reproducible conditions and gather clues to the root cause. There is potential for another bug/edge case to be causing the consent checkbox to not be visible, and this is what I would like to continue to investigate with your assistance. We made change to guard against this root cause and released it in v5.39 (January 16th). This allowed us to reproduce the issue internally and resolve it. After gathering what information we could from our users on the CCleaner forums, we were able to identify a case where high system load could delay the offer from displaying immediately. We are monitoring a small number of edge cases where it seems the consent checkbox is not displaying correctly. The paid 'Pro', 'Business' and 'Technician' editions do not contain this promotion. You should always see the consent screen when installing CCleaner Free edition or Pro Trial (see attached image). I'd like to make it clear that silent, drive-by installs of Avast are absolutely not the intended result here. Quote from: StephenCC on February 02, 2018, 03:27:31 PM Hey guys,